A business that enjoys success and customer satisfaction have a lot to be thankful for. Their success and top ratings in the industry are due to the hard work of their employees, but they need to give due credit to their clients and customers too.
It is due to the support and loyalty of your clients and customers that are enjoying this success. Thus, it is great to enjoy your success and work hard to win everything, but you cannot take your relationship with clients/customers for granted.
You must express gratitude towards your customers, clients, and even your employees. And the holiday season is one of the favorite times for most brands to get their feelers out.
Whether you want to do in the holiday season or any other time of the year, that is up to you. But remember to express your gratitude. Keep reading to know how you can express your gratitude. Believe me, it is not that hard.
1. Be Regular With Expressing How Valuable A Client Is For You
You need to use positive words and affirmations to let the client know how much they are valuable to your company.
Be consistent with telling them how much they mean to you and how much you want to work with them. Once you start working with them, express your gratitude by giving them top quality work on time.
2. Give A Call To Your Top Clients
For a small business or a startup, it is extremely necessary to maintain a relationship with your top clients. Expressing your gratitude is important, especially during the holiday season. If you time it in the right manner, you can impress your client by giving them a call during the holiday season. Or you can call them right after you deliver the project and tell them how much it meant to work with them. It not only creates a valuable relationship with them but can also lead to conversation and new opportunities.
3. Give A Gift Or Coffee To Your Customer
Select a few customers or as many as you can, make a gift card and email them for a coffee of your favorite chain. It is a great way to express your gratitude. You cannot meet every customer, but this way you can be a part of their life for a day. The next time, they go to that coffee shop or drink coffee, they will certainly remember you.
4. Send Them A Customized Handwritten Note
It is a bit traditional, but it does have its charm. If you really want to express your gratitude towards your customer, sending them a customized handwritten note is worth it. When a client will see their name with the handwritten note, it will stay with them.
Don’t be vague and write ‘thank you, it was a pleasure doing business with you.’ Write something more like, ‘ it was an honor to partner up with you. Your cooperation and loyalty towards our work is the reason we are a success’. Something on these lines will certainly leave a mark.
5. Hand Out A Personalized Gift
A personalized gift is also a great way to express your love and gratitude. Also, you can use this idea to express how valuable your employees are for you. Make sure to research a bit about their hobbies, likes and dislikes before you invest in a gift.
The gift can be:
- Wine glasses personalized of course
- Coffee mugs
- Bag tags and so on.
6. Have A Meet & Greet Event
Have a corporate party and invite all your top clients and employees. It is a great way to meet them, and express your thanks towards them in person. Also, it allows you to have a gala time together and let loose.
Moreover, you can have a meet and greet session for your consumers. This way you can express gratitude and also market your brand a little.
7. Donate To Charity
A business has to be socially responsible too. So, find a charity that is close to your heart and industry. Donate some money there on behalf of your company and if that NGO sells some products, buy them. Use these products as a gift for your customers, it is a win-win situation.
8. Include Small Gift In The Packaging
For an e-commerce store, an amazing idea to show gratitude is by including a small gift while packing and shipping the gift. It will be a surprise for the customer, and they will remember your brand for a long time. It can be a gift card or anything small expressing the value your customer holds for you. Also, make sure the packaging is great so that opening it feels like opening a gift.
Expressing thanks and gratitude towards your customers or employees goes a long way. What are your thoughts on this matter? Hit me in the comments below.
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